Memberships

Membership Management:
All memberships are managed by Ashbourne Membership Management. Full contractual terms are
provided at sign-up and remain binding throughout your membership.

Age Requirement & Gym Floor Access:

• Members aged 16 years or over may use the gym floor independently.
• Members aged 12–15 years may only use the gym when accompanied by an adult member aged 18years or over.
• The accompanying adult must actively supervise the 12–15 year old at all times.
  When using cardio equipment, the adult and junior member must use machines positioned next to one another.
• When using resistance machines or free weights, both users must train together on the same equipment.
• Under no circumstances may a member aged 12–15 use the gym floor unaccompanied.

 

Gym Etiquette, Hygiene & Equipment Responsibility: 

• Members are expected to be mindful of personal hygiene at all times while using the gym.
• Members should use deodorant provided around the gym if needed.
• All equipment must be wiped down after use using the cleaning wipes provided.
• Members are responsible for returning all weights, plates, bars, and equipment to their correct storage locations after use.
• Failure to put equipment away or maintain acceptable hygiene standards will result in one formal warning.
• Any further failure to comply after a warning will result in a ban from the gym.

 

Contract Types:

• One-Month Rolling Contracts:
  One-Month Rolling Contracts require 30 days’ notice following completion of the cancellation process.
• Twelve-Month Contracts:
  Twelve-Month Contracts cancelled early incur a termination fee between £108.97 and £195.97, depending on contract value. Failure to settle termination fees may result in the remaining contract balance becoming payable,
  referral to debt collection agencies, additional charges, and the risk of a County Court Judgement
  (CCJ). 

 

Cancellation Policy (Updated):

• All membership cancellations require a mandatory cancellation meeting.
• Meetings must be booked via https://calendly.com/pegasusgym or arranged directly with the Membership Manager, Liam
• Meetings may take place face-to-face at Pegasus Gym or via Microsoft Teams or Zoom where agreed.
• In exceptional circumstances where in-person attendance is not possible, a Teams or Zoom meeting will be arranged.
• Cancellations will not be accepted without completion of a cancellation meeting.

 

Rolling Contract Cancellations:

• One-Month Rolling Contracts require 30 days’ notice, which begins only after the cancellation meeting has taken place.
• Cancelling a direct debit without completing the cancellation process does not remove financial liability.

 

Twelve-Month Contract Cancellations:

• Cancelling a direct debit during a twelve-month contract will result in the remaining contract balance becoming payable.
• Only two exceptions are considered: relocation or a valid doctor’s note.

 

Membership Freeze Policy:

• Memberships may be frozen for up to two months within any twelve-month period.
• A minimum of fourteen days’ notice is required – before your next direct debit date.
• Freezes ONLY work from your direct debit date to the following direct debit date.
• We can’t do freezes of less than one month.
• Freezes can only be administered in months, not weeks.

 

Day Passes:

• Day passes are available 24 hours a day.
• Outside of staffed hours, day passes must be purchased online.
• During staffed hours, day passes may be purchased at the reception desk.
• Day passes are valid for single-use access only and are non-refundable.

 

Changing Rooms, Sauna & Ice Bath Use:

• All members must shower before each use of the sauna or ice bath.
• Members must be mindful of personal hygiene and respectful of others using these facilities.
• Members who do not shower before use, or who fail to maintain acceptable hygiene standards, will be banned from using these facilities.
• The changing rooms, sauna, and ice bath areas are strictly for members aged 16 years and over

 

24-Hour Access & Security:

• Members receive a key fob for 24-hour access
• A £10 joining fee applies to all new key fobs.
• Re-issue of a key fob for any reason incurs a £10 replacement fee.
• The gym operates with CCTV recording at all times. During unstaffed hours, monitoring is limited and event driven. Members train at their own risk during these times.

 

Personal Belongings:

• Lockers are provided; members must bring their own padlock.
• Items left outside lockers are left at the member’s own risk.
• Pegasus Gym accepts no responsibility for lost or stolen items.

 

Fob Access Rules:

• Access fobs must be carried at all times.
• Fobs are strictly for member use only.
• Allowing non-members entry will result in immediate disciplinary action, including possible membership termination.

Contact:

• For membership-related queries, please speak to reception or gym management.
  Membership Manager Liam is contactable at info@pegasusgym.co.uk.